Giving Feedback

We welcome feedback as it helps us improve the devices and services that we provide.

If you would like to provide feedback on the service you received from us, you can email us at info@abilitymatters.ie or complete the contact us form

Our opening hours are: 8am to 5pm Monday to Thursday, and 8am to 4pm on Fridays. We are closed on bank holidays.

Raising a complaint (Non-NRH patients only)

How do I make a complaint?

Please provide us with as much information as possible to help us thoroughly investigate. As a minimum, we will require the following details:

• Your name and a valid email address
• A phone number, in case we need to contact you for additional information
• The location of the Ability Matters Ireland centre you attended, if applicable
• A clear description of the issue you would like to raise
• If you are contacting us on behalf of someone else, please ensure you have their consent prior to sending us any personal data or confidential information.

What happens next?

We will aim to acknowledge all complaints within 1 working day from the complaint being received. We take your concerns very seriously and will conduct a thorough investigation into the situation. Once the investigation is concluded, we will let you know the outcome and what changes we are making as a result.

How long will it take?

This depends on the nature of the complaint – some may be possible to resolve relatively quickly, whilst others may be more complex and take longer to investigate. We know that communication is very important, and we will keep you updated throughout the process.

NRH patient

If you are a NRH patient, please click here.