We welcome feedback as it helps us improve the devices and services that we provide.
If you would like to provide feedback on the service you received from us, you can email us at email@example.com or complete the contact us form
Our opening hours are: 8am to 5pm Monday to Thursday, and 8am to 4pm on Fridays. We are closed on bank holidays.
How do I make a complaint?
Please provide us with as much information as possible to help us thoroughly investigate. As a minimum, we will require the following details:
What happens next?
We will aim to acknowledge all complaints within 1 working day from the complaint being received. We take your concerns very seriously and will conduct a thorough investigation into the situation. Once the investigation is concluded, we will let you know the outcome and what changes we are making as a result.
How long will it take?
This depends on the nature of the complaint – some may be possible to resolve relatively quickly, whilst others may be more complex and take longer to investigate. We know that communication is very important, and we will keep you updated throughout the process.
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